Subscription Policy

Last updated: January 1, 2026

Thank You for choosing to subscribe with Pulp.

This Subscription Policy explains the terms that apply when You purchase eligible products from Us on a recurring basis through Our Website.

By purchasing a Subscription, You agree to the terms outlined below, in addition to Our Website Terms & Conditions and Privacy Policy. Nothing in this Policy limits Your statutory consumer rights.

Interpretation & Definitions

Interpretation

Words with initial capital letters have the meanings defined below. These definitions have the same meaning whether they appear in singular or plural form.

Definitions

For the purposes of this Subscription Policy:

  • Company (referred to as "the Company", "We", "Us" or "Our") means Hague Global Limited, a private limited company registered in England and Wales under company number 10439216. Registered Office: C/O 6th Floor St Vincent House, 1 Cutler Street, Ipswich, Suffolk, IP1 1UQ, United Kingdom.
  • Pulp refers to Our trading name and brand.
  • Website refers to Pulp, accessible at https://www.pulp-incontinence.com.
  • Subscription means a recurring arrangement for the purchase and delivery of eligible Goods through Our Website.
  • Goods means the products offered for sale on Our Website.
  • You or Your means the individual purchasing or managing a Subscription through Our Website.

Eligible Products

Subscriptions are currently available for disposable incontinence bed pads only.

We may extend this service to other eligible products in the future, in which case this Policy will also apply to those Subscription Goods.

How Subscriptions Work

When You purchase Goods on a Subscription basis, You authorise Us to automatically process recurring payments and arrange deliveries of the selected Goods at the interval You choose.

Available delivery intervals are every 2, 4, 6, 8, 10 or 12 weeks.

The same Goods will be supplied according to Your selected frequency unless You make changes to Your Subscription or it is cancelled.

Subscribers receive a 10% discount off the regular one-time purchase price of eligible Goods.

Orders of £25 or more qualify for free standard UK delivery, subject to Our Delivery Policy.

Your recurring price, delivery frequency and any applicable delivery charges will be displayed before You complete Your Subscription purchase.

Subscriptions continue until cancelled. There is no minimum Subscription term.

Billing & Payments

By starting a Subscription, You authorise Us to charge Your selected payment method automatically for each recurring order at the interval You have chosen.

Payment will normally be taken at the beginning of each renewal period.

A confirmation email will be sent when each Subscription order is created.

If a payment cannot be processed, We may notify You by email and attempt to process the payment again.

Your Subscription may be paused or cancelled if payment remains unsuccessful.

You are responsible for keeping Your payment information up to date.

Price Changes

We reserve the right to adjust Subscription pricing from time to time.

If We change the price of Your Subscription, We will provide at least 14 days' notice by email before the revised price takes effect.

You may cancel Your Subscription before the revised price takes effect if You do not wish to continue at the new price.

Any price change will apply only to future renewal orders and will not affect orders already paid for.

Delivery Of Subscription Orders

Each renewal order will be prepared for dispatch following successful payment, according to Your selected Subscription schedule.

Delivery will be made in accordance with Our Delivery Policy.

You will receive dispatch confirmation and tracking information for each shipment.

The Subscription interval determines how frequently orders are generated and does not guarantee delivery on a particular date.

Cancellations

Subscriptions are ongoing and may be cancelled at any time without a cancellation fee.

You can manage, pause or cancel Your Subscription by:

If You cancel before Your next renewal payment is processed, no further renewal payments will be taken.

If You cancel after a renewal payment has been processed but before the order has been dispatched, please contact Us promptly. Where the order can be cancelled before dispatch, We will refund the payment in full.

If an order has already been dispatched, cancelling Your Subscription will prevent future renewals. Your rights to cancel or return the dispatched order will be governed by applicable consumer law and Our Returns & Refunds Policy.

Cancelling a Subscription does not affect Your rights in relation to Goods already supplied.

Returns & Refunds

Subscription orders are subject to Our Returns & Refunds Policy and Your statutory consumer rights.

Under Our voluntary 30-day returns policy, Goods must be unused, unopened and in their original packaging to qualify for a change-of-mind return.

For health protection and hygiene reasons, certain sealed incontinence products may be excluded from statutory change-of-mind cancellation rights once their protective seal has been broken after delivery, where the legal exception applies.

This does not affect Your statutory rights if Goods are faulty, damaged, not as described or incorrectly supplied.

Refunds and return postage arrangements will be handled in accordance with Our Returns & Refunds Policy and applicable law.

Cooling-Off Period

Where applicable, You have a statutory 14-day right to cancel a distance contract for Goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For a Subscription involving regular delivery of Goods over a period of more than one day, the statutory cancellation period will generally end 14 days after You receive the first delivery.

You may exercise this right by notifying Us within the applicable cancellation period, subject to any lawful exceptions, including the exception for certain sealed Goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

Your Subscription can also be cancelled at any time to stop future renewals, as described in the Cancellations section.

Any additional cancellation or cooling-off rights that apply under legislation governing Subscription contracts will also be respected.

Changes To Your Subscription

You may update Your delivery frequency, quantity, shipping address or payment details through Your customer account on Our Website before Your next scheduled renewal.

Changes made before a renewal payment is processed will normally apply to that renewal.

Changes made after payment has been processed will normally apply to the following renewal, unless We are able to amend the current order before dispatch.

If You need assistance making changes, please contact Us.

Termination By Us

We may suspend or terminate Your Subscription for legitimate reasons, including unsuccessful payments, suspected fraud or misuse, or unavailability of the selected Goods.

Where reasonably practicable, We will notify You of the reason for suspension or termination.

If We cancel an order that has already been paid for but has not been dispatched, We will provide a full refund for that order.

Contact Us

If You have any questions about Our Subscription Policy or Your Subscription, You can contact Us using the following details:

Email: help@pulp-incontinence.com

Website: https://www.pulp-incontinence.com/pages/contact

Statutory Rights

Nothing in this Policy affects Your statutory rights under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and any applic