Last updated: January 1, 2026

Thank you for shopping at Pulp.

The following terms are applicable for any products that You purchased with Us.

Interpretation & Definitions

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as "the Company", "We", "Us" or "Our") refers to Hague Global Limited, a private limited company registered in England and Wales under company number 10439216. Registered Office: C/O 6th Floor St Vincent House, 1 Cutler Street, Ipswich, Suffolk, IP1 1UQ, United Kingdom.
  
• Goods refer to the items offered for sale on the Service.
  
• Orders mean a request by You to purchase Goods from Us.
  
• Business days mean Monday to Friday, excluding public holidays in England and Wales.
  
• Service refers to the Website.
  
• Website refers to Pulp, accessible from www.pulp-incontinence.com
  
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  

Delivery

UK Delivery

UK orders are shipped via Royal Mail.

• Monday to Friday: Orders placed before 15:00 will normally be dispatched the same day, with delivery expected the following day, including Saturdays.
  
• Friday after 15:00 to Sunday: Orders placed during this period will normally be dispatched on Monday, with delivery expected on Tuesday.
  

These delivery arrangements exclude public holidays and may be affected by circumstances outside Our reasonable control.

Delivery Charges

We offer free standard UK delivery on orders of £25 or more, including both one-time purchases and Subscription orders.

For orders under £25, the applicable delivery charge will be displayed at checkout before You complete Your purchase.

Any additional delivery charges or restrictions for certain UK destinations, including remote areas, the Channel Islands and the Isle of Man, will be displayed at checkout where applicable.

Remote UK Locations

Orders to the Scottish Highlands, Scottish Islands, UK Offshore Islands (including the Isle of Wight), Channel Islands, Isle of Man and Northern Ireland are shipped via Royal Mail Standard Delivery.

Delivery to these locations is normally expected within seven Business Days from the date of order.

Delivery Addresses

Please ensure that your delivery address is accurate and complete when placing your order.

Incorrect or incomplete delivery information may result in delays or failed delivery attempts. If you notice an error in your delivery details, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections, although changes may not be possible once an order has been dispatched.

Nothing in this policy affects your statutory consumer rights.

Delivery Times

All delivery times are estimates unless a specific delivery date has been expressly agreed and guaranteed.

Although we aim to meet the delivery times stated above, delays may occasionally occur due to courier operations, adverse weather, public holidays or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address or mobile number provided during checkout, where available.

Royal Mail may also provide an estimated delivery window, including a one-hour delivery slot where supported.

Depending on the options available for your delivery, you may be able to:

• Divert your parcel to an alternative delivery location.
  
• Request that your parcel be left in a designated safe place.

These options are subject to Royal Mail's delivery procedures and availability.

Safe Place Deliveries

If you request delivery to a designated safe place, Royal Mail may leave your parcel at that location in accordance with your instructions.

Responsibility for lost or damaged goods will be determined in accordance with your statutory consumer rights and applicable law.

Delivery Problems

If you experience any problems with your delivery, including delays, missing parcels or damaged goods, please contact us so that we can investigate and assist.

Email: help@pulp-incontinence.com

Website: https://www.pulp-incontinence.com/pages/contact

Delayed or Failed Delivery

We will deliver your order within the delivery period agreed with you or, where no delivery period has been agreed, without undue delay and within 30 days of the contract being entered into.

If we fail to deliver within the applicable period, you may have the right to cancel your order and receive a refund in accordance with the Consumer Rights Act 2015.

Where required by law, we may need to be given an additional reasonable period to complete delivery before you can cancel.

Nothing in this Delivery Policy limits or excludes your statutory consumer rights.

International Shipping

At this time, we do not offer international shipping.

Contact Us

If you have any questions about our Delivery Policy, please contact us:

Email: help@pulp-incontinence.com

Website: https://www.pulp-incontinence.com/pages/contact