Frequently asked questions

Have a question or need some assistance? Send us a message using our contact us form here and our customer service team will get back to you shortly.

If you are ordering fewer than 200 disposable bed pads, or 50 washable bed pads VAT relief is automatically applied. To find out more information on VAT Relief for larger orders please click here.

All orders placed before 2pm will be dispatched the same day, and orders placed after 2pm will be disptached the following day. Any order placed on Sunday will be dispatched on Monday.

We use several trusted couriers, including Royal Mail, Evri and DPD to deliver your order safely and as quickly as possible.